Account help
Help for grown-ups with accounts, subscriptions and family data.
Updated 6 November 2026
Sign in and connect your family
Use the email address and password for your Dozumo parent account. The Dozumo account and your Apple or Google store account are separate. For an existing family, sign in or use the family connection flow rather than creating a second family. Email verification is available in parent settings and is needed before sharing access. If you cannot sign in, email [email protected]; never send your password or a verification code.
Subscriptions and free trials
Open Dozumo Family in parent settings to view subscription options or restore purchases. Use the store account that made the purchase and the Dozumo account originally linked to it. Eligible Apple purchases offer a 7-day free trial; the store confirms your eligibility, price and first charge before purchase. A previous trial can affect eligibility. Manage or cancel renewal in your Apple or Google subscriptions. Deleting Dozumo or your account does not cancel billing.
Delete your account
Open the parent dashboard → Settings → Delete account, enter your account password and confirm permanent deletion. Your account is removed. Shared family information stays if another parent remains; deleting the last parent also removes the family’s profiles, photos and progress from the live database. Cancel any store subscription separately. If you cannot access the app, contact [email protected] from your account email. We will verify ownership before helping with deletion.
Change or remove task photos
In the parent dashboard, open the child’s experience settings and the photo editor. You can replace or remove individual images. Turning Use photos off hides photos on cards but keeps the saved images. Removing a task photo does not delete the original from your device’s photo library.
Need a hand?
Email [email protected] with what happened, your device model and app version if available. Share only what is needed and remove children’s names or photos from screenshots where possible. We will never ask for your password or verification code.